LCP LCP LCP
Skip to content

Leadership Matrix TrainingThe matrix is here to stay. It’s an organizational structure, when done right, that can be agile and responsive to the market; can knit together global and local priorities; can leverage centralized skills and can enable local accountability.

Done wrong, it can slow momentum to a crawl; it can trigger work-arounds; it offers endless “alignment loops” to delay any decision for months; it can frustrate teams and exhaust leaders.

What makes the difference?

The people and their behaviors. It’s as simple and as complicated as that.

Jay Galbraith spent over 40 years studying matrix organizations and what he learned shaped his point of view that matrix organizations need to align the five elements of his Star model to be successful. One of the five elements he highlights is people. For matrix organizations to work effectively, everyone, at all levels, needs to be more collaborative, networked and empowered than in a hierarchical structure.

So what’s the secret sauce?

Dramatically increasing your use of the words “why” and “because.”

Matrix structures shine a light on organizational tensions. Getting underneath positions and demands of conflicting organizations requires understanding the intent and reasoning for their requests. “Why” and “because” enable employees and teams to see organizational tensions in a different light and find creative solutions to make progress.

Leaders and teams who take the time to ask “why” and explain “because” create openings for that understanding. Those leaders shift their meetings and conversations to a fundamentally different, and more productive, plane.

Sounds simple, but there is a rub. As our communications cycles are more abbreviated, messages are shortened to tweets, and attention spans are measured in dwindling seconds; we are rapidly losing explanations. Leaders have to consciously pause and “zoom-out” or “step-back” and remember to explain the intent, purpose or need behind a direction. In the absence of the explanation of why, tensions escalate. It’s tougher to find a path to a common ground. The matrix suffers.

In our leadership development programs, we focus on helping leaders take the time to articulate ”why” and ”because” for their strategies and their execution choices. It’s not always easy to remember to do. In the pressure of decision making, leaders resort to shorthand, but it’s at exactly those moments that the explanations behind your comments—the “why” and “because”-- are most important to articulate. Those two words align teams and organizations, and offer an opening to raise issues and concerns, better than any other words in the leadership vocabulary.

Collaborative Leadership starts with two simple words that can make the matrix deliver on its promise.

 

Amanda Young Hickman is co-founder of Insight Experience, a Boston-based firm delivering contextually rich, immersive business simulations and learning experiences to accelerate and integrate leadership, business acumen and strategy execution.

Subscribe to Our Blog

Let's Talk

We'd love to hear about your leadership development goals.

Leave Comment

Recent Posts

Insight Experience Named to 2025 Inc. Regionals-featured-image
Insight Experience Named to 2025 Inc. Regionals
Click to view Insight Experience Named to 2025 Inc. Regionals

We’re proud to share that Insight Experience has been named to the 2025 Inc. Regionals: Northeast list,...

Category:-  Featured , Leadership

Learn More Click to view blog post
Leadership Confidence: Women Deserve Better Than Imposter Syndrome-featured-image
Leadership Confidence: Women Deserve Better Than Imposter Syndrome
Click to view Leadership Confidence: Women Deserve Better Than Imposter Syndrome

Leadership development is about equipping people with the skills, mindset, and confidence to succeed. Yet,...

Category:-  Featured , Leadership

Learn More Click to view blog post
The Strategic Leader's Guide to AI: Adoption & Governance-featured-image
The Strategic Leader's Guide to AI: Adoption & Governance
Click to view The Strategic Leader's Guide to AI: Adoption & Governance

In the first post of this series, "The Leadership Imperative: AI Literacy & Adoption," we explored Level 1,...

Category:-  Featured , Leadership

Learn More Click to view blog post
The Leadership Imperative: AI Literacy & Adoption-featured-image
The Leadership Imperative: AI Literacy & Adoption
Click to view The Leadership Imperative: AI Literacy & Adoption

I recently attended a leadership development conference, and every session that mentioned AI was packed—often...

Category:-  Featured , Leadership

Learn More Click to view blog post
Your Guide to Bringing Strategic Leadership to Life, Part 3-featured-image
Your Guide to Bringing Strategic Leadership to Life, Part 3
Click to view Your Guide to Bringing Strategic Leadership to Life, Part 3

At the close of a successful leadership development program, energy is high. The call to action was clear....

Category:-  Featured , Leadership

Learn More Click to view blog post
Practical Tips for New Leaders: Working with Senior Leaders-featured-image
Practical Tips for New Leaders: Working with Senior Leaders
Click to view Practical Tips for New Leaders: Working with Senior Leaders

Note: This is the second post in the Practical Tips for New Leaders series. Head here for tips on running...

Category:-  Featured , Developing New Leaders

Learn More Click to view blog post
How Business Simulations Build Leadership Mindsets That Last-featured-image
How Business Simulations Build Leadership Mindsets That Last
Click to view How Business Simulations Build Leadership Mindsets That Last

As we wrap up the first month of 2025, it’s a good time to check in on our leadership mental models. In a...

Category:-  Featured , Business Simulation

Learn More Click to view blog post
5 Signs Your Organization Needs Strategy Execution Training-featured-image
5 Signs Your Organization Needs Strategy Execution Training
Click to view 5 Signs Your Organization Needs Strategy Execution Training

Every organization wants to operate at its peak, but even the best-run companies encounter challenges that...

Category:-  Featured , Executing Strategy

Learn More Click to view blog post
Top 10 Leadership Insights of the Year: Our Most-Read Blog Posts-featured-image
Top 10 Leadership Insights of the Year: Our Most-Read Blog Posts
Click to view Top 10 Leadership Insights of the Year: Our Most-Read Blog Posts

As the year comes to a close, we’re reflecting on the blog posts that captured the most attention and...

Category:-  Featured , Leadership

Learn More Click to view blog post
Mastering Leadership Presence: Building Trust Through Authenticity-featured-image
Mastering Leadership Presence: Building Trust Through Authenticity
Click to view Mastering Leadership Presence: Building Trust Through Authenticity

Imagine you’re in the audience at an all-hands meeting. Your company has big news: an acquisition, a merger,...

Category:-  Featured , Leadership

Learn More Click to view blog post